Warranties and Returns

Warranties

Most items thenayborhood.com carries are covered by a warranty from the individual manufacturers.  Generally, warranties cover defects in materials, parts, and workmanship. Damage from abuse, neglect, accidents, normal wear and tear, and impact are not covered under any warranty from any company. Sometimes, we can give you an idea as to the warranty validity, but It is at the sole discretion of the manufacturer, not The Nayborhood, as to the validity of the warranty, and/or to either repair or replace defective merchandise.  The Nayborhood will do our best to hold companies accountable and protect your rights as our customer.

Unfortunately, labor and shipping are not covered under any warranty.  If you have a warranty issue, the shipping and handling charges are usually the responsibility of the consumer.  If you have a legitimate warranty, contact us at 1.208.360.2476 or email us at info@thenayborhood.com.  At that time, we will either direct you to the companies warranty department who will manage your warranty, or we will obtain a Return Authorization number for you from the company.  After that, you will send the product directly to the manufacturer, labeling the Return Authorization number on the outside of the box.  This shipping process will speed up the warranty wait time.  The manufacturer will then return the product, repaired, replaced, or rejected to us, and we will send it to you.  This process only applies to products purchased from this website, and we will not typically handle warranties purchased from other shops or sites.  For more specific information, please read the manuals included in the product packaging. You can also contact the shop at 1.208.360.2476, or e-mail us at info@thenayborhood.com with other questions.  Let’s get you back on the snow!

RETURNS

Merchandise can be returned for exchange or refund within 30 days of receipt. The merchandise must be returned new, unused, unaltered, not previously installed, worn, and must be in a sellable condition with all of the original packaging and tags attached.  We do not charge restocking fees, but ask the customer to pay for shipping back to The Nayborhood.  All returns and exchanges are subject to handling fees.  If product was purchased from the website and included ‘free shipping’, part of the handling fee will be used to cover the original shipping costs.

Used non-defective merchandise cannot be returned for exchange or refund.  For your convenience, we also accept returns and exchanges of items purchased through thenayborhood.com at our Idaho Falls, ID retail location at:

The Nayborhood RA

2300 E 17th St #1161

Idaho Falls, ID 83404

For new unused returns/exchanges please call 208.360.2476 for a return authorization number.  Returns due to some fault of thenayborhood.com will be reimbursed for all return shipping costs via UPS Ground, Fed Ex ground, or US Mail. ANY express shipping charges will not be reimbursed.  For questions regarding our return policy, please contact our at 1.208.360.2476, or e-mail us at info@gmail.com.